Title: Trade Spend & Deductions Manager
Industry: Manufacturing
Location: Philippines (Remote)
Position Status: Full-time, renewable contract
Working Hours: Monday – Friday, 8:30 am - 5 pm EST time zone
Evlv (short for Evolve) is a US and Canada-based talent acquisition firm headquartered in Montreal, Canada, specializing in finding top talent across various industries, with a primary focus on the tech and consumer goods sectors.
About the companythat is hiring for this position:
Evlv is currently working with a Toronto-based manufacturing company with a global presence that has an immediate opening for a Trade Spend & Deductions Manager role.
We are seeking an experienced and results-driven Trade Spend & Deductions Manager to lead our Trade Spend and Accounts Receivable operations. This role is responsible for overseeing trade spend deductions, dispute resolution, collections, retailer account management, and leading a high-performing team.
The ideal candidate has extensive experience managing deductions and trade spend programs for large retail customers, including Amazon, Walmart, Target, Apple, and similar national accounts. They will work cross-functionally with Sales, Finance, Customer Service, and Trade Marketing to resolve deductions, improve cash flow, and strengthen customer relationships while ensuring operational excellence.
Key Responsibilities
- Lead the end-to-end Trade Spend & Deductions process, including deductions management, dispute resolution, claims validation, and collections.
- Manage Accounts Receivable activities related to trade spend, customer deductions, and outstanding balances.
- Oversee retailer accounts including Amazon, Walmart, Target, Apple, and other major B2B customers.
- Partner closely with Sales, Trade Marketing, Finance, and Customer Service to validate promotional spending and resolve customer claims efficiently.
- Monitor deduction aging, trade spend balances, unapplied cash, and overall AR performance.
- Drive timely resolution of pricing discrepancies, promotional claims, shortages, returns, and payment disputes.
- Develop and implement strategies to reduce invalid deductions, improve recovery rates, and optimize cash flow.
- Lead, coach, mentor, and develop the Trade Spend & Deductions team while managing performance and achieving departmental KPIs.
- Establish team priorities, monitor productivity, and ensure service level expectations are consistently met.
- Prepare reports, dashboards, and analysis on deductions, collections, trade spend, and customer account performance.
- Identify process improvement opportunities and implement best practices to increase operational efficiency.
- Support month-end close, audit requests, reconciliations, and reporting requirements.
- Ensure compliance with company policies, internal controls, and financial procedures.
Qualifications
- 5+ years of leadership experience managing Trade Spend, Deductions, or Accounts Receivable teams in a B2B environment.
- Strong experience managing trade spend programs, deductions, claims, disputes, and collections for large retail customers.
- Proven experience supporting major retailers such as Amazon, Walmart, Target, Apple, or similar national accounts.
- Strong understanding of trade promotions, promotional accruals, chargebacks, deductions, and retailer compliance.
- Demonstrated experience leading and developing high-performing teams.
- Advanced analytical, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Ability to thrive in a fast-paced, high-volume environment with competing priorities.
- Advanced proficiency in Microsoft Excel.
- SAP experience is required.
- Experience with trade deduction or AR automation tools such as HighRadius is considered a strong asset.
Preferred Background
- Experience in consumer goods, retail, manufacturing, apparel, or distribution industries is highly preferred
- Strong understanding of retailer deductions, chargebacks, and dispute management
