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Role Purpose
The Trade Compliance Team Lead is responsible for day-to-day operational control of trade compliance execution within assigned workstreams. This role ensures work is prioritized correctly, decisions are applied consistently, and analysts are supported, coached, and escalated appropriately.
The Team Lead is the critical control layer between execution and governance, ensuring performance targets are met without compromising compliance integrity.
Key Responsibilities
Operational Control & Execution
o Own daily queue health, prioritization, and workload balancing
o Ensure screening, block releases, and escalations are processed within SLA
o Act as first-level escalation for analyst decisions and judgement calls
o Ensure correct routing of medium- and high-risk cases
o Working with the regional teams to ensure compliance with import and export laws governing international and domestic shipments
o Liaise with Customs and government bodies for licensing
o Perform any ad-hoc reporting or additional duties as assigned
Quality Assurance & Consistency
o Review decisions to ensure consistent application of global standards
o Identify decision drift, rework patterns, and quality gaps
o Enforce documentation and evidence requirements for audit readiness
People Leadership & Capability
o Coach and develop analysts across tiers
o Conduct regular quality reviews and performance check-ins
o Support capability progression from Tier 1 → Tier 2 → Senior
Continuous Improvement
o Identify recurring issues and propose process or data improvements
o Escalate systemic issues to the Operations Manager with clear root cause
o Support implementation of process and automation changes
Qualifications
o Experience leading operational or compliance teams in a shared service environment
o Solid understanding of sanctions screening, licensing, and escalation processes
Preferred Attributes
o Strong judgement and calm decision-making under pressure
o Highly organized, detail-oriented leadership style
o Comfortable balancing speed, quality, and risk
EPS Consultants Pte Ltd (EPS) is a leading recruitment and search firm based in Singapore. We specialize in providing the following services:-
1. Recruitment and staff placement
2. Executive search and headhunting
3. Contract staffing and temping services
4. Foreign staff recruitment
5. HR consulting and advisory services
Our range of services cover full-time placements and contract staffing across all industries. Whether it is for management, information technology, finance, banking, engineering, manufacturing, purchasing and logistics, sales and marketing, professional services or any other executive positions, we are here to fulfill your total human resource requirements.
Registered No: 95C5630
Job ID: 150889827
We don’t charge any money for job offers
