Systech International is a trailblazer in safeguarding global supply chains through digital traceability, serialization and compliance. As the first company to introduce the world to product serialization, we're celebrating 40 years of product innovation and setting global standards for a range of industries, including pharmaceuticals, medical devices, nutraceuticals and consumer packaged goods. Today, as a proud part of Dover Corporation, a diversified global manufacturer and solutions provider, we continue to lead the industries we serve by delivering cutting-edge technology that secures brands, combats counterfeiting, and ensures product integrity worldwide.
The Traceability Project Engineer plays a key role in the successful implementation of Systech's cloud-based traceability solutions. Working as part of the Global Customer Support & Experience organization, you will configure software, develop technical documentation, support system integrations, and guide customers throughout deployment.
This role requires strong technical aptitude, excellent communication skills, and the ability to translate business requirements into software configurations. You will work closely with project managers, client experience managers, and customer technical teams to ensure successful project execution.
This position reports to the Project Engineering Lead for Traceability Deployments.
Work Location & Schedule:
This is a remote position, and the preferred hiring location for this role is the Philippines. Standard working hours are expected to align with U.S. Eastern morning business hours to ensure effective collaboration with customers, project teams, and internal stakeholders. Candidates should be comfortable working a schedule that provides regular overlap with the U.S Eastern time zone.
Occasional flexibility outside standard working hours may be required to support customer deployments, project milestones, customer go-lives, and other business needs.
Key Responsibilities:
Customer Technical Consulting
- Lead the technical implementation of Systech traceability solutions following Systech's Project Execution methodology.
- Serve as the primary technical consultant during project meetings.
- Recommend implementation best practices that align customer requirements with Systech product capabilities.
Solution Configuration & Deployment
- Configure the Systech traceability platform based on approved customer requirements.
- Configure business rules, workflows, user roles, interfaces, and system parameters.
- Support deployment activities from initial configuration through production go-live.
- Troubleshoot software configuration and implementation issues.
- Support customer validation activities and production readiness.
Integration Support
- Create and test customer interfaces.
- Work with technical data formats including XML, CSV, and JSON.
- Support integration utilizing technologies such as REST APIs, SOAP Web Services, AS2, sFTP, and other communication protocols.
- Validate inbound and outbound transaction processing.
- Troubleshoot interface failures encountered during implementation.
- Provide subject matter expertise on Systech data interfaces.
Technical Documentation
- Develop and maintain project documentation using Systech standards including:
- Detailed Design Specification (DDS)
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Interface documentation
- Support validation activities and ensure documentation remains accurate throughout implementation.
Project Execution
- Execute assigned technical project deliverables in accordance with project schedules and milestones.
- Provide timely status updates to the assigned project manager.
- Identify and proactively escalate technical, timeline, resource, or scope risks.
- Prioritize multiple customer implementations while meeting project deadlines.
- Collaborate effectively with cross-functional teams to ensure successful project outcomes.
Customer Experience
- Build trust relationships with customer technical teams.
- Deliver professional, responsive, and consultative service throughout the project lifecycle.
- Promote a customer-first mindset in every customer interaction.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.
- 2 to 5+ years experience implementing enterprise software or SaaS solutions in a customer-facing technical consulting, implementation, or professional services role.
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to manage multiple customer projects simultaneously.
- Fluent in English
Preferred Qualifications:
- Experience with pharmaceutical serialization, supply chain traceability, or manufacturing software.
- Knowledge of supply chains, logistics, warehousing, manufacturing, or distribution processes.
- Experience supporting software validation activities (IQ/OQ/PQ).
- Knowledge of global pharmaceutical regulations and serialization requirements.
- Additional language skills are a plus.
Technical Skills
- Ability to read, parse, and manipulate various technical formats such as XML, CSV, and JSON.
- Working knowledge of commonly used web communication protocols such as AS2, SFTP, Web Services, etc.
- Strong working knowledge of Microsoft Products (Office, Outlook, Teams, Sharepoint, etc.).
- Experience with or the ability to quickly learn Salesforce, JIRA, and other collaboration platforms.
