Total Rewards Strategy Specialist

Total Rewards Strategy Specialist

Location: Manila

Work Arrangement: Hybrid

Shift: Day Shift

Unlock Your Potential!

At TOA Global, we empower accounting firms and growing businesses across the globe to thrive by matching exceptional offshore talent with industry-leading clients. We offer a dynamic, supportive environment where professionals can build rewarding, long-term global careers while delivering extraordinary results.

As a Total Rewards Strategy Specialist, you will oversee the seamless administration and processing of company and government statutory benefits. In this role, you will act as a key point of contact for employee inquiries, handle healthcare and loan certifications, manage offboarding benefit clearances, and maintain strict compliance with statutory requirements to ensure an exceptional experience for all team members.

Your Impact

• Benefits Program Administration: Conduct onboarding benefits orientation, manage day-to-day healthcare/HMO enrollments and deactivations, administer tenure recognition programs, and ensure accurate record updates.
• Statutory Compliance & Coordination: Administer government benefits related to sickness and maternity, issue loan certifications, manage loan remittances, and maintain 100% compliance on government remittance reporting.
• Benefits Recovery Management: Drive efficient claims recovery processes, ensuring a 95% sickness benefits recovery within 30 days of disbursement and a 75% maternity benefits recovery within 120 days of delivery.
• Offboarding Clearance: Oversee offboarding tasks by validating that team members are cleared of any outstanding benefit obligations, loans, HMO payroll deductions, and pending government reimbursements.
• Employee Support & Case Management: Serve as the main contact for employee benefit queries, maintaining a 95% SLA for internal ticketing cases and closing 90% of benefit tasks within 48 hours without overdues.

What You Bring

• The Experience: Minimum 2 years of dedicated work experience in Human Resources or Benefits administration, with a strong focus on Philippine government statutory benefits.
• The Credentials: Candidate must possess a Bachelor's Degree in Human Resources, Psychology, Business Administration, Finance, or equivalent.
• Technical Mastery: In-depth knowledge of statutory government compliance (SSS, PhilHealth, Pag-IBIG), HMO administration, benefits processing, and HR database or case management systems.
• The Mindset: Meticulous attention to detail, strong problem-solving and analytical skills, resourcefulness, and the ability to maintain strict confidentiality when handling sensitive employee data.
• Communication Prowess: Clear, concise, and effective communication skills to disseminate complex benefits information smoothly to internal stakeholders, clients, and government agencies.

Why You'll Love It Here

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your Me time.
• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
• Work-Life Balance: Consistent shift schedule designed to support personal balance and professional growth.
• Career Growth: Opportunities for continuous skill development, learning, and advancement in total rewards and HR operations.
• Hub & Office Amenities: Modern, collaborative hub environment in Manila designed to foster teamwork, continuous improvement, and hybrid workplace connection.