TikTok Shop Manager - E-commerce & Affiliates

Elevate FMCG

Location: Remote (Philippines)

Type: Full-time

Salary: ₱55,000 – ₱65,000/month (dependent on experience)

Company Description

Elevate FMCG is a specialized agency dedicated to accelerating the growth of food, drink, and consumer brands online. Founded by former brand owners with hands-on experience in scaling FMCG businesses, we bring a unique perspective to the challenges and opportunities brands face. Our team delivers cohesive strategies for success across Amazon, TikTok Shop, and Paid Media, ensuring focus and agility. With over 10 years of experience and more than 50 brands launched, we operate across the UK, EU, US, and UAE to help businesses launch, scale, and optimize their online presence.

Role Description

We are seeking a full-time TikTok Shop Manager specializing in E-commerce and Affiliates to oversee daily operations of branded TikTok shops. This remote role involves managing store setup and performance, developing and executing sales strategies, identifying affiliate and creator partnerships, and analyzing data to drive revenue growth. Additional responsibilities include offering exceptional customer service, monitoring marketplace trends, and ensuring a seamless shopping experience for customers.

Qualifications

• Strong Communication and Collaboration skills to work effectively with team members, influencers, and external partners
• Proficient in Operations Management and optimizing workflows for e-commerce platforms
• Experience in Store Management, including inventory oversight and performance tracking
• Proven Customer Service and Customer Experience abilities to address inquiries and resolve issues promptly
• Experience with TikTok Shop and the TikTok affiliate platform
• Analytical mindset with the ability to interpret performance data and market trends
• Familiarity with TikTok Shop or other e-commerce platforms is highly advantageous
• Experience in e-commerce, digital marketing, or a related field is preferred
• Self-motivated, organized, and adaptable to remote work

Creator Outreach

• Research and identify relevant TikTok creators for each client brand
• Send outreach messages via TikTok Shop affiliate platform and direct messages
• Follow up with creators who haven't responded
• Build and maintain target lists of creators by niche/category

Sample Coordination

• Manage sample requests from creators
• Coordinate with clients on sample inventory and shipping
• Track sample sends and chase creators for content

Affiliate Programme Management

• Add creators to client affiliate programmes
• Set up commission rates and track performance
• Monitor which creators are posting and generating sales
• Flag top performers and underperformers

Reporting & Admin

• Maintain tracker of all outreach, samples, and content
• Provide weekly updates on affiliate activity
• Document processes and suggest improvements