TikTok Live Operations Associate

TikTok Live Operations Associate (PH – Full Time)

Moom crafts expert-backed supplements for the modern Asian woman. Rooted in science and crafted with care, our supplements are designed to enhance your everyday ritual and support you from within. Inspired by traditional wisdom and supported by modern research, each product is formulated for Asian women, by Asian women. At Moom, every capsule is a testament to our commitment to creating cutting-edge solutions for Asia's women of today.

Position Overview:

We're looking for a hands-on TikTok Live Operations Associate to own our livestream presence across Singapore, Malaysia, and soon the Philippines. This role is the engine room of our TikTok Shop Live strategy — setting up and running the TikTok Shop backend, scheduling and coordinating streams, and building strong relationships with the creators, agencies, and TikTok account managers who make our livestreams happen.

You'll be the go-to person for everything livestream-related, from the operational setup to the relationships that keep our content calendar full and our streams performing well. This is a great fit for someone who's relationship-driven, organized, and comfortable working across multiple markets, and who wants to grow into a broader livestream or creator commerce leadership role over time.

What You'll Do:

TikTok Shop & Livestream Operations

• Set up, configure, and maintain the TikTok Shop backend for livestream functionality across SG, MY, and (soon) PH
• Build and manage the livestream content calendar, scheduling streams across markets to maximize coverage and performance
• Coordinate all logistics for each stream — product feeds, pricing, vouchers, stream setup, and troubleshooting on the day of
• Monitor live performance (GMV, viewers, conversion) during and after streams, and flag issues or opportunities in real time
• Ensure listings and promotions tied to livestreams are accurate and consistent across all markets

Creator & Agency Management

• Source, vet, and onboard livestream hosts, creators, and agencies across SG, MY, and PH
• Build and maintain strong working relationships with creators and agencies to secure consistent, high-quality stream slots
• Negotiate rates, commissions, and stream schedules with creators and agency partners
• Act as the day-to-day point of contact for creators and agencies, resolving issues quickly and keeping partnerships healthy

Platform & Account Management Relationships

• Build and maintain strong relationships with TikTok Shop account managers in SG and MY (and PH once live)
• Stay on top of platform updates, new livestream features, and best practices, bringing relevant opportunities back to the team
• Liaise with TikTok account managers to resolve backend issues, unlock features, and access support for campaigns and promotions

Reporting & Continuous Improvement

• Track and report on livestream performance (GMV, viewership, engagement, creator performance) across markets
• Prepare regular performance summaries using Excel/Google Sheets to inform scheduling and creator decisions
• Identify trends across markets and recommend improvements to scheduling, creator mix, or stream format

Who are you

The TikTok Live Operations Associate at Moom is best suited for someone who's relationship-driven and detail-oriented, yet also proactive and comfortable owning a fast-moving, always-on channel. You should enjoy juggling schedules, creators, and platform relationships across multiple markets at once, and be excited to grow the livestream channel from the ground up as we expand into new markets.

What we're looking for:

• Diploma or Degree in Business, Marketing, Communications, or a related field
• 1–2 years of experience in TikTok Shop operations, livestream/creator management, influencer marketing, or a similar relationship-heavy ops role
• Hands-on familiarity with the TikTok Shop backend and livestream setup/scheduling tools
• Strong relationship-building and negotiation skills, comfortable talking to creators, agencies, and platform account managers
• Excellent organizational skills and comfortable managing many moving parts (schedules, partners, markets) at once
• Comfortable with spreadsheets (Excel/Google Sheets) and basic performance reporting
• Proactive, resourceful, and a strong communicator who's eager to take ownership of a growing channel
• Bonus: existing network of TikTok creators/agencies in SG, MY, or PH, or prior experience launching livestream operations in a new market

Bonus if you have:

• Experience working with community or wellness brands.
• Passion for wellness, community-building, and modern Asian women's health

Details:

• Full-time role
• Location: Remote (PH-Based)
• Competitive salary

To apply, email [Confidential Information] with TikTok Live Operations Associate PH – [Your Name] as the subject line or apply via LinkedIn