TIDY Customer Support Specialist

TIDY Customer Support Specialist

Phone / Chat / Email / Video Support

Shift: 12:00 PM – 7:00 PM PHT (1-hour break)

About us

TIDY is a US technology company that aims to make it easy to keep properties clean and well-maintained. Our remote team is based primarily in the US, with a presence in Brazil and the Philippines.

Our innovative technology enables people to manage their properties digitally. Over 100,000 people have used the platform. If you want to be a part of a US-based technology company, this is your chance.

About the Role

TIDY is seeking an individual with exceptional English skills who is eager to assist our customers in achieving success.

This is the perfect role for someone who wants to work with a remote technology company doing customer support. You will basically be chatting with customers in English all day, helping resolve their issues and answering their questions. So you have to like talking with people, even if they are having a bad day.

Responsibilities

• Support customers via chat, email, phone, and video when needed
• Use our internal tools to resolve questions and issues (training provided)
• Balance speed and quality—both are important
• Ensure customers feel heard, supported, and valued
• We measure your success both by the number of tickets you solve (speed is important) and by the quality of your response.

Requirements

• Fluent English (spoken and written)
• Minimum of 2 years in a customer service role
• A quiet, reliable workspace and a strong internet connection
• Internet requirements: Latency under 75ms, download >10 Mbps, upload >5 Mbps
• Comfortable working during weekends (Thursday to Monday, 12 PM – 7 PM PHT)
• Tech-savvy and comfortable with remote communication tools

About the hiring process

The hiring process includes 3 steps

• 1st step is asynchronous.
• 2nd step consists of two rounds of interviews.
• The 3rd step is an interview with the Company's CEO.

Compensation

This position is paid a salary of USD 1,000 per month.