PURPOSE
Support and execute initiatives that enhance security service operations and enable new service capabilities, contributing to improved service quality, operational efficiency, and long-term customer retention.
DUTIES & RESPONSIBILITIES
- Execute operational, research, and support tasks in line with established policies, procedures, and escalation protocols.
- Monitor, analyze, and report cyber threats, vulnerabilities, and attack campaigns using Threat Intelligence Platforms, and produce actionable intelligence reports for clients and stakeholders.
- Support threat hunting, malware analysis, IOC identification, incident investigations, and assist in incident response, RCA, and remediation, including coordination of takedown efforts for malicious activities.
- Contribute to service management (availability, capacity, risk, continuity, and service levels), client support (access, assets, escalations), documentation, and continuous service improvement while collaborating with internal teams and stakeholders.
QUALIFICATIONS
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
- At least 3–4 years in a 24x7x365 Security Operations Center.
- Training or certification in IT Service Management, IT Infrastructure, Cybersecurity, or related fields. Threat Intelligence/OSINT/Threat Hunting certifications (e.g., CTIA, GCTI, CCTIA, eCTHPv2) are an advantage.
Core Competencies
- Intermediate knowledge of cybersecurity, threat intelligence, networking, and risk management, with hands-on experience in threat hunting, malware analysis, vulnerability assessment, and incident response frameworks (MITRE ATT&CK, NIST SP 800-61), along with strong communication and documentation skills.
