Fresher
- Posted 2 months ago
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Job Description
Thai Customer Service Representative (CSR)
Key Responsibilities
Key Responsibilities
- Handle inbound and/or outbound customer inquiries in Thai and English via phone, email, or chat
- Provide accurate information, resolve concerns, and offer appropriate solutions in a timely manner
- Maintain detailed and accurate records of customer interactions using internal systems
- Follow company policies, procedures, and quality standards
- Escalate complex issues to appropriate departments when necessary
- Meet or exceed individual and team performance metrics (e.g., quality, productivity, attendance)
- Ensure a professional, courteous, and empathetic approach in all customer interactions
- Proficient in Thai and English, both spoken and written
- Open to native and non-native Thai speakers
- Basic computer literacy; familiarity with MS Word/Google Docs and Excel/Google Sheets is an advantage
- Strong communication, listening, and problem-solving skills
- Customer-oriented with the ability to work in a fast-paced environment
- Amenable to working onsite in Eastwood, Quezon City
- Can start ASAP
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