Test Manager - Passenger Service Systems (PSS)

Role Title: Test Manager - Passenger Service Systems (PSS)

Location: Noida, Pune, Hyderabad

Experience: 10-15 Year

Employment Type: Full-Time

Role Overview

We are seeking an experienced Test Manager with strong expertise in Airline Passenger Service Systems (PSS) to lead end-to-end testing activities for large-scale airline transformation and digital initiatives. The ideal candidate will have deep knowledge of airline operations, reservation systems, departure control systems, and test management methodologies, with the ability to manage distributed testing teams and engage with business stakeholders.

Key Responsibilities

• Lead end-to-end test strategy, planning, execution, and governance for airline PSS implementations and enhancements.
• Manage SIT, UAT, Regression, Integration, Performance, and Production Validation testing phases.
• Coordinate with business stakeholders, product owners, vendors, and development teams to define testing scope and acceptance criteria.
• Develop test plans, test schedules, resource plans, and risk mitigation strategies.
• Ensure testing deliverables meet quality standards and project timelines.
• Manage defect triage, prioritization, root cause analysis, and resolution tracking.
• Drive test automation initiatives and continuous quality improvement practices.
• Produce quality metrics, dashboards, and executive status reports.
• Lead geographically dispersed testing teams and vendor resources.
• Ensure compliance with airline regulatory and operational requirements.

Required Skills & Experience

• 10+ years of experience in Software Testing with at least 5 years in Test Management roles.
• Strong experience in Airline Passenger Service Systems (PSS).
• Hands-on exposure to one or more leading PSS platforms:
• Amadeus Altéa Suite
• SabreSonic
• Navitaire New Skies
• Deep understanding of:
• Reservations
• Inventory Management
• Ticketing & Fare Management
• Departure Control Systems (DCS)
• Check-in & Boarding Processes
• Loyalty Programs
• Experience managing large-scale airline transformation programs.
• Strong knowledge of Agile, Waterfall, and Hybrid delivery models.
• Experience with test management tools such as JIRA, Azure DevOps, HP ALM, or Zephyr.
• Good understanding of API, integration, and automation testing frameworks.
• Excellent stakeholder management and communication skills.

Preferred Qualifications

• Experience working directly with airlines or airline technology providers.
• ISTQB Test Manager or equivalent certification.
• Exposure to cloud-based testing environments.
• Familiarity with aviation industry standards and IATA processes.
• Experience managing offshore and onsite testing teams.

Key Competencies

• Leadership & Team Management
• Stakeholder Management
• Problem Solving & Analytical Thinking
• Risk Management
• Quality Assurance Governance
• Excellent Written and Verbal Communication

Nice to Have

• Experience in NDC, One Order, or Airline Retailing initiatives.
• Experience with airport, ground handling, or ancillary revenue systems.
• Exposure to automation tools such as Selenium, Playwright, Cypress, or Tosca