Telesales Representative

Company Description WeiYa is a cross-border ecommerce parcel shipping provider serving consumer brands, marketplace sellers, and their customers.

The company operates end-to-end lanes, handling consolidation, export, linehaul, customs clearance, and final-mile delivery as a single integrated service.

WeiYa delivers to 195 countries and territories through a growing network of more than 675 carrier services and its own hubs in Shenzhen and Malaysia, plus partner sites in the US and Australia.

Customers can choose full-service solutions from origin to door or destination-only services from import to final mile, all supported by robust technology and dedicated operations teams. WeiYa also powers white-label international ecommerce shipping businesses under partners brands, enabling customized pricing and scalable global growth.

Role Description The Telesales Representative is a full-time, on-site role based in the Cebu, Philippines. This role focuses on generating new business and nurturing existing accounts through outbound and inbound calls, online meetings, and follow-up communication. Daily tasks include identifying prospective customers, presenting WeiYa's services and solutions, handling inquiries, and providing accurate information on pricing, service levels, and operational processes. The Telesales Representative will maintain detailed records in CRM tools, prepare and send quotations, and coordinate with operations and account management teams to ensure smooth onboarding and customer satisfaction. The role also involves meeting individual and team sales targets, participating in product and sales training, and sharing customer feedback to improve service and sales approaches.

We have a number of these roles available for both representatives and managers.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken and written English and the ability to explain complex logistics solutions simply.
• Candidates should possess Customer Service and Customer Support skills to manage inquiries, resolve issues, and build long-term client relationships.
• Candidates should possess Sales skills, with experience in telesales or inside sales, including prospecting, qualifying leads, and closing deals.
• Candidates should possess Training-related skills, such as the ability to absorb product knowledge quickly and support customer education on services and processes.
• Experience in logistics, ecommerce, or related industries is an advantage.
• Comfort using CRM systems, call tools, and basic office software.
• Goal-oriented mindset with the ability to work in a fast-paced, target-driven environment.
• Ability to work legally in the Philippines and on-site during standard business hours.