Telesales Operations Division Head

The position is primarily responsible for leading and managing telesales and conversational sales operations across multiple communication channels in order to drive sales growth, improve customer engagement, and support business units in achieving their revenue and customer acquisition objectives. It is also responsible for ensuring the effective execution of telesales campaigns and compliance with quality and operational standards.

Relevant experience building and setting-up a telesales framework within the financial or banking industry, required.

Requirements:

• Telesales Operations and Sales Performance
• Omni-Channel Telesales and Conversational Sales Management
• Sales Performance and Revenue Growth
• Business Partnership and Campaign Support
• Customer Engagement and Channel Innovation
• Performance Monitoring and Process Improvement
• People Leadership and Team Development

Qualifications:

• Graduate of any Business Administration, Marketing, Communication, or related fields. Preferably with Master's Degree in Business Administration.
• At least 10 years of work experience in telesales, sales operations, or call center management, with experience in supervising or managing a telesales team.