Telesales & Appointment Setter - Australian Account

We are looking for a Telesales & Appointment Setter to support our Australian account. The successful candidate will be responsible for outbound calls, generating sales opportunities, qualifying prospects, and setting appointments for the sales team.

Candidates should have good knowledge of cars and the automotive industry, excellent communication skills, and confidence when speaking with Australian customers.

• Make outbound calls to Australian customers and prospects.
• Promote automotive products, services, or offers through telesales activities.
• Identify customer needs and effectively communicate product/service benefits.
• Qualify leads based on customer requirements and buying intent.
• Schedule and confirm appointments for the sales team.
• Follow up with prospects through calls, email, or other approved communication channels.
• Maintain accurate customer and lead information in the CRM system.
• Meet or exceed daily/weekly/monthly sales and appointment-setting targets.
• Handle customer questions and objections professionally.
• Maintain a high level of customer service and professionalism when dealing with Australian customers.
• Follow established sales scripts, processes, compliance requirements, and quality standards.
• Provide regular updates and reports on sales activities, leads, appointments, and conversions.

• At least 1 year of experience in telesales, outbound sales, appointment setting, or a similar role.
• Experience supporting an Australian account/customer base is highly preferred.
• Knowledge of cars and the automotive industry is required.
• Strong verbal and written English communication skills.
• Confident, persuasive, and comfortable making outbound calls.
• Strong objection-handling and negotiation skills.
• Customer-focused with good listening and problem-solving abilities.
• Comfortable working with CRM systems, spreadsheets, and other sales tools.
• Target-driven and able to work in a fast-paced environment.
• Willing to work on a schedule aligned with Australian business hours.

• Previous experience in automotive sales or car dealerships.
• Familiarity with different vehicle makes, models, features, and basic automotive terminology.
• Experience dealing with Australian customers.
• Proven track record of meeting sales or appointment-setting KPIs.

• Number of outbound calls completed
• Qualified leads generated
• Appointments successfully booked
• Appointment show-up/conversion rate
• Sales conversion rate
• Revenue generated
• Customer satisfaction and quality scores
• Attendance and schedule adherence

• The ideal candidate is a confident and persuasive communicator who understands cars, enjoys sales, and can build rapport with Australian customers over the phone. They should be highly motivated, target-oriented, and capable of turning conversations into qualified leads and confirmed appointments.