Telemarketing Team Lead

Job Summary

• As the Telemarketing Team Leader, you will play a pivotal role in driving the success of Wefund Lending Corp.s customer acquisition strategy
• Involves leading a team of talented telemarketers to generate qualified leads and convert them into new clients

Key Responsibilities:

• Strategic Leadership: Develop and execute monthly/quarterly sales strategies to meet KPIs.
• Team Management:
• Coach and mentor TLs to optimize staffing, performance evaluation, and training programs.
• Enhance team productivity by providing data - driven insights and providing advice on localized incentive strategies.
• Process Optimization:
• Standardize TeleSales workflows and analyze key metrics (e.g., call duration, number of calls, etc.) to identify improvement opportunities.
• Compliance & Risk Control: Ensure adherence to Philippines local regulations (e.g., data privacy laws, TeleSales compliance) and company policies.

Requirements and Qualifications

• 5+ years in TeleSales, with at least 2 years in team management roles (experience managing 40+ members is a plus).
• Proven track record in the Philippines market and TeleSales regulations and risk management
• Fintech industry experience is highly preferred.
• Strong leadership with expertise in motivating local teams.
• Able to communicate in English and Filipino