Job Summary
- As the Telemarketing Team Leader, you will play a pivotal role in driving the success of Wefund Lending Corp.s customer acquisition strategy
- Involves leading a team of talented telemarketers to generate qualified leads and convert them into new clients
Key Responsibilities:
- Strategic Leadership: Develop and execute monthly/quarterly sales strategies to meet KPIs.
- Team Management:
- Coach and mentor TLs to optimize staffing, performance evaluation, and training programs.
- Enhance team productivity by providing data - driven insights and providing advice on localized incentive strategies.
- Process Optimization:
- Standardize TeleSales workflows and analyze key metrics (e.g., call duration, number of calls, etc.) to identify improvement opportunities.
- Compliance & Risk Control: Ensure adherence to Philippines local regulations (e.g., data privacy laws, TeleSales compliance) and company policies.
Requirements and Qualifications
- 5+ years in TeleSales, with at least 2 years in team management roles (experience managing 40+ members is a plus).
- Proven track record in the Philippines market and TeleSales regulations and risk management
- Fintech industry experience is highly preferred.
- Strong leadership with expertise in motivating local teams.
- Able to communicate in English and Filipino
