Telemarketing Specialist

QRTIGER QR Code generator

3-5 Years

Not Disclosed

Philippines

Posted 5 hours ago
Be among the first 10 applicants

Job Description

Your Mission

As the Telemarketing Specialist, your mission is to engage trial users, warm leads, and existing customers through meaningful outbound conversations that help them understand our products, address their concerns, and take the next step toward becoming or remaining paying customers.

As telemarketing initiatives grow, you may support other client brands through warm-lead follow-ups, customer reactivation, upselling, appointment setting, and customer-feedback campaigns.

This role focuses on understanding customers and driving conversions—not simply completing a high volume of calls.

What You'll Do

1. Customer Outreach and Engagement

Contact customers who are approaching or have reached the end of their product trial.
Engage warm leads and existing customers included in approved campaign lists.
Follow approved call scripts while keeping conversations natural, helpful, and relevant.
Communicate professionally with customers across different markets and time zones.
Support future outreach campaigns for other assigned client brands.

2. Needs Discovery and Product Guidance

Ask relevant questions to understand the customer's business, needs, intended use, and product experience.
Identify objections, concerns, missing information, or technical issues preventing the customer from subscribing.
Explain relevant product features, subscription options, and benefits based on the customer's needs.
Provide basic product guidance using approved information and training materials.
Escalate technical, billing, product, or account-related concerns to the appropriate team.

3. Conversion and Follow-Up

Encourage qualified trial users and warm leads to purchase or upgrade to a paid plan.
Address customer objections using a consultative and non-aggressive sales approach.
Assist interested customers with the next steps in the subscription process.
Schedule product demonstrations or follow-up discussions when necessary.
Conduct timely follow-up calls and emails with interested customers.
Support future conversion, reactivation, renewal, upselling, and cross-selling campaigns.

4. CRM Management and Reporting

Accurately record calls, customer feedback, objections, outcomes, and next steps in the designated CRM or tracker.
Maintain organized and updated records for every assigned customer.
Monitor scheduled follow-ups and ensure they are completed on time.
Submit regular reports on customer conversations, qualified opportunities, conversions, and reasons for non-conversion.
Identify recurring customer concerns and share useful insights that may improve the product, onboarding process, and conversion strategy.

5. Product Knowledge and Collaboration

Develop a strong understanding of the products, pricing, target customers, and communication style of each assigned brand.
Participate in product training, call simulations, and coaching sessions.
Coordinate with the Growth, Sales, Product, and Customer Support teams regarding customer concerns and opportunities.
Adapt your approach according to the assigned product, campaign objective, and customer profile.
Follow agreed standards on customer communication, confidentiality, data privacy, and proper use of customer information.

What You'll Bring

At least three years of experience in telemarketing, telesales, inside sales, customer success, or outbound customer support.
Experience handling warm leads, customer follow-ups, or conversion campaigns.
Excellent spoken and written English with a clear and professional phone manner.
Strong active-listening, needs-assessment, objection-handling, and closing skills.
The ability to learn and clearly explain SaaS or technology products.
A customer-focused and persuasive communication style without using aggressive sales tactics.
Strong organization and attention to detail when managing follow-ups and customer records.
Confidence working toward outreach, engagement, and conversion targets.
The ability to adapt to different brands, products, customer profiles, and campaign objectives.
Willingness to work according to the business hours of international customers.
Experience using CRM platforms such as HubSpot, Salesforce, Zoho, or similar tools is an advantage.
Experience with SaaS, technology, hospitality, restaurant technology, or subscription-based products is preferred.

What You'll Get

Competitive salary and opportunities for professional growth.
Regular feedback meetings.
Supportive team culture with short decision-making processes.
Join an international team passionate about their work.
Generous leave benefits to ensure work-life balance
Recognition programs to reward your service and contributions.

We Believe In

Respect: We value and appreciate diverse perspectives.
Kindness: We prioritize empathy and compassion in all interactions.
Optimism: We maintain a positive outlook and embrace challenges as opportunities for growth.
Aspiration: We aspire to make a positive impact and drive meaningful change.
Performance: We strive for excellence and deliver results with integrity.

Who We Are

QR TIGER is the most advanced yet most affordable online QR code generator for businesses of all sizes. Our software enhances products and services with a digital dimension, offering a customizable and user-friendly platform. We serve thousands of businesses worldwide, including Hilton, Lululemon, Universal, and TikTok, helping them launch successful QR-powered campaigns and processes.

Our Mission: To remain the world's most advanced online QR code generator, delivering affordable, effective, and complete solutions for businesses.

Our Vision: To continuously expand our QR-powered ecosystem, enabling digital transformation across industries.

We believe in

Respect – Valuing diverse perspectives.

Kindness – Fostering a culture of empathy and collaboration.

Aspiration – Striving for meaningful impact.

Performance – Delivering excellence with integrity.

Interested in joining our team

Send your CV to [Confidential Information] with the subject line: Job Application_Telemarketing Specialist

Want to Learn More