Telecommunication Systems Consultant (Cisco Call Manager, Webex Calling)

Job Responsibilities

• Collaborate with the team to administer our SharePoint Online tenant
• Provide end-user support for SharePoint Online, OneDrive, Viva Engage and other M365 collaboration tools
• Implement and promote governance solutions to support and enforce strong data governance and content management best practices, with a focus on AI capabilities and optimization
• Design and build custom solutions for reporting and administrative requests related to SharePoint Online, OneDrive and Viva Engage
• Leverage AI to analyze usage and support trends
• Create and maintain reference and troubleshooting documentation for all supported M365 collaboration tools
• Actively engage with end-users to address questions and promote best practices via Viva Engage communities
• Evaluate changes to SharePoint capabilities and make recommendations for adoption or accommodation
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Job Qualifications

• Undergraduate degree or equivalent experience.
• 3+ years of experience administering and customizing SharePoint Online within Microsoft 365 environments
• Must include experience with SharePoint Advanced Management capabilities
• Hands-on experience with SharePoint Framework (SPFx) development, including web parts, extensions and integration with Microsoft Graph
• Experience implementing data privacy, retention, and access control policies to support basic data security best-practices, as well as secure AI-driven content discovery
• Experience administering additional M365 collaboration tools including Viva Engage, Lists and Forms
• Working knowledge of Microsoft 365 AI capabilities, including Copilot integration with SharePoint and OneDrive
• Knowledge of project management methods
• Familiarity with responsible AI principles and ethical considerations in enterprise collaboration platforms, specifically around governance frameworks and compliance standards
• Proficiency in crafting effective prompts and queries for AI tools to enhance productivity and user experience
• Proven proficiency in using PowerShell for SharePoint Online administration, including automation of site provisioning, permission and metadata management, and reporting
• Proven commitment to continuous learning through Microsoft Learn, internal learning/enablement programs, or AI-focused training initiatives

What We Offer:

• Competitive Total Rewards Package
• Retirement Plan
• HMO Coverage from Day 1
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance-Based Merit Increases
• Employee Recognition Programs
• Training and Staff Development Opportunities
• Employee Referral Program
• Volunteerism Opportunities
• All Mandatory Statutory Benefits

Who We Are:

• Optumis the health care technology and innovation arm of UnitedHealth Group, working alongsideUnitedHealthcare.
• As part of a Fortune 5 enterprise, we are committed to helping people live healthier lives and making the health system work better for everyone.
• With operations across North America, South America, Europe, Asia Pacific, and the Middle Eastincluding over 25,000 employees in the Philippineswe are a global leader in health solutions and care delivery.