Tele Collection Team Leader (MC)

We are currently seeking an experienced Tele Collections Team Leader to join our growing team.

This role is ideal for a collections professional with proven leadership experience and a strong background in tele-collections, particularly within consumer finance, auto loans, or motorcycle loan portfolios. The successful candidate will be responsible for leading a team of collection agents, driving portfolio performance, and implementing effective collection strategies to achieve recovery targets.

Key Responsibilities:

• Lead, coach, and develop a team of Tele Collections Agents handling Motorcycle (MC) Loan accounts

• Monitor daily, weekly, and monthly collection performance to ensure targets are achieved

• Provide performance coaching, feedback, and development plans to improve team productivity

• Handle escalated accounts and complex customer negotiations

• Analyze portfolio trends and recommend strategies to improve recovery rates

• Ensure compliance with company policies, regulatory requirements, and data privacy standards

• Collaborate with Credit, Legal, and Field Collections teams to maximize collection results

• Prepare and present collection performance reports to management

Qualifications:

• Bachelor's degree in Business, Finance, Management, or a related field is preferred

• At least 2–3 years of collections experience, preferably within consumer finance, auto loans, or motorcycle loans

• Previous experience in a Team Leader or Supervisory capacity is required

• Strong background in tele-collections or call center operations

• Excellent communication, leadership, and negotiation skills

• Strong analytical and problem-solving abilities

• Proficiency in MS Office and collection management or CRM systems