Job scope includes reminding due dates and seeking overdue payments from customers. They make phone calls, establish payment plans and update customer records.
Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.
Coordinates with other team and branches in order address issues preventing collections on delinquent accounts.
Tracks own collections performance for quality improvement.
May assists on training for boarding Tele Collection specialists through tandem on the job training.
May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.
Perform other related functions that may be assigned from time to time.
Job Qualifications
Completed at least 2 years of any course in College.
Preferably with experience in phone-based collections.
