Job Description
Make outbound calls to clients with overdue accounts to follow up on payments.
Send payment reminders through text, email, or messaging apps.
Explain account status, outstanding balances, and payment options clearly to clients.
Negotiate and set up payment arrangements in accordance with company policies.
Monitor and follow up on payment commitments and ensure timely settlements.
Record all customer interactions and payment agreements in the system accurately.
Identify and escalate problematic accounts or non-responsive clients to the supervisor for further action.
Coordinate with internal departments such as billing or customer service to resolve account
discrepancies.
Meet or exceed daily, weekly, and monthly collection targets and KPIs.
Ensure compliance with data privacy laws and internal collection guidelines.
