Customer Service Representative – Telco
Davao City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry.
Job Description
We are seeking Telco Customer Service Representatives to provide support for customer inquiries, account concerns, and service-related requests while ensuring accurate information and quality service at all times.
Responsibilities
- Respond to customer inquiries via phone, chat, or email
- Provide guidance on account services, billing, and technical concerns
- Assist with documentation and account-related processes
- Accurately record all customer interactions
- Escalate complex issues to supervisors when needed
- Maintain service quality and performance standards
Schedule & Training
- Shifting schedules, including nights and weekends
- Paid training on telco systems and company processes
Requirements
- At least High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
- No experience required (Freshers are welcome)
- Strong English communication skills
- Customer-oriented with willingness to learn
- Basic computer knowledge and multitasking ability
- Willing to work onsite in Davao City
Why Join Us
- Competitive pay and performance incentives
- Exposure to telco accounts and industry experience
- Supportive, collaborative, and growth-focused environment
Apply Now
Join Caldwell Communication and start your career in telco support while building a stable and rewarding future in the BPO industry.
