Technology Support Specialist

About Us:

Pioneersfromthestart. Andwe'restillatit.

At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

The Role:

Do you consider yourself to be a solutions-focused, innovative thinker who thrives on overcoming obstacles Then, we want to hear from you!

The main purpose of the Principal is to work with the support team to provide efficient and flexible technology support to internal clients and across all internal technology platforms, enhancing the recruitment process through innovative technology solutions

Key Accountabilities:

What you'll be doing:

• Support delivery within the global Workday operating model, partnering with global teams and client
• Represent client internal requirements and ensure alignment with global standards.
• Coordinate between local stakeholders and global teams to balance business needs and system design.
• Provide functional support across Core HCM (hire, job changes, termination, org structures).
• Translate business requirements into functional specifications.
• Assess cross-module impacts and support issue resolution.
• Act as a functional advisor on compensation frameworks, plans, and review cycles.
• Translate reward requirements into Workday-aligned solutions.
• Support validation and issue resolution during compensation cycles.
• Support functional processes across Absence, Talent, and Recruiting.
• Ensure alignment with Core HCM and Compensation data structures.
• Assist with reporting, analytics, and data integrity across modules.
• Translate business needs into functional requirements, process flows, and impact assessments.
• Support solution reviews, testing (UAT), and validation.
• Escalate risks or gaps as needed.
• Provide Tier 2/3 functional support and act as an escalation point for issues.
• Coordinate with global teams and vendors for resolution.
• Support change requests, impact assessments, and documentation.
• Ensure compliance with HRIS governance and audit requirements.
• Act as a functional advisor to client internal stakeholders.
• Communicate impacts, constraints, and outcomes clearly
• Support HRIS/Workday projects, including requirements, testing, and validation.
• Identify opportunities to improve processes, user experience, and reduce manual work.

Skills & Requirements:

You'll need to demonstrate:

• Workday (HRIS processes and configuration). In house or consultancy.
• Experience with Agile methodologies and project management (desirable).
• Ability to complete and submit change request documentation for review and approval.
• Strong communication skills and collaborative team ethos.
• Comfortable working in a remote or flexible environment.
• ServiceNow (service request and incident management).
• Microsoft Suite (documentation, reporting, collaboration).
• Experience in large corporations
• Workday Core HCM and Advance Compensation Certifications.

Why AMS:

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [Confidential Information] or make a member of our Talent Acquisition team aware at any time.