Job Description
Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Summary: As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with team members, vendors, and service management teams to analyze issues and implement effective solutions. You will also create and implement Requests for Change and update knowledge base articles to enhance troubleshooting efforts. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of documentation related to system processes and procedures. - Monitor system performance and troubleshoot issues proactively to prevent disruptions. - Engage with cross-functional teams to facilitate effective communication and resolution of technical challenges. - Provide training and support to team members and end-users on system functionalities and best practices. Professional & Technical Skills: - Required Skill: Expert proficiency in SAP FI CO Finance. - Additional Must To Have Skills: Proficiency in Italian Language. - Strong analytical skills to assess and resolve technical issues efficiently. - Experience with system monitoring tools to ensure optimal performance. - Ability to create clear and concise documentation for technical processes. - Familiarity with IT service management frameworks and methodologies. Additional Information: - The candidate should have minimum 1 year of experience in SAP FI CO Finance. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
