Job Description
THE WORK: Discover new opportunities to collaborate and contribute to impactful decisions. You will collaborate and manage the team to perform effectively, engage with multiple teams, and provide solutions to challenges that arise within your immediate group and across various teams. This role will involve sharing expertise in Enterprise Network Operations to foster a supportive and innovative environment. We look forward to welcoming your enthusiasm and insight to help shape successful outcomes.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution while maintaining clear and timely communication.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational policies and standards.
WORK EXPERIENCE AND COMPETENCIES / SKILLS REQUIREMENTS:
Must have at least two (2) years of experience in an IT-related capacity.
Technical experience must include the following:
Basic to Intermediate skills in Server/Network/Voice administration, operations, and maintenance troubleshooting
PC hardware troubleshooting
Must have a good command of English (oral and written communication) and effective presentation skills.
Knowledgeable in the following standards: ISO 20000, ISO 27001, ISO 22301, CMMI for Services, and PCI DSS.
Background in Service Support, Service Delivery, IT Service Management, IT Operations, and IT Security.
IT Security-related certification will be an advantage.
