Job Description
Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing change requests and updating documentation to enhance troubleshooting processes. Collaboration with vendors and service management teams is a key part of the daily routine to analyze and resolve issues efficiently, ensuring minimal disruption to business activities. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with cross-functional teams to ensure alignment and effective communication. - Monitor system performance and proactively identify areas for improvement. - Support continuous improvement initiatives to enhance operational processes. Professional & Technical Skills: - Required Skill: Expert proficiency in Database Administration. - Strong knowledge of database management systems, including installation, configuration, and maintenance. - Experience in performance tuning and optimization of database environments. - Proficiency in backup, recovery, and disaster recovery planning for databases. - Familiarity with database security best practices and compliance requirements. - Ability to troubleshoot complex database issues and provide timely resolutions. Additional Information: - The candidate should have minimum 3 years of experience in Database Administration. - This position is based at our Manila office. Minimum 3 year(s) of experience is required
