Technology Specialist provide expert consultancy within his/her area of specialism. This may be a business/functional area and/or a particular technology. He/she develops and/or promotes technical solutions which support the business requirements within hie/her area of expertise. They may be accountable for specific deliverables in relation to IT development or support or may lead the technical activity within his/her area of specialism. The Technology Specialist must always be available to offer the necessary support to the employees. It can be both internal and external assistance.
Responsibilities
- Gaining knowledge on applications (research)
- Onboarding and offboarding staff
- Reaching out to support
- Troubleshooting of systems
- Biometric access and monitoring
- Onboarding and offboarding clients
- Making process documentations
- Providing suggested systems
- Provides Training to people
- Mastering of Apps
- Giving access to applications
- Testing new applications
- Answering System Questions
- Setting up applications Systems
- Setting up accounts
- Understanding system processes
- Understanding system problems
- Finding new ways/efficient ways to do things
- Creating data base for previous experiences on systems
- Creation of Video tutorials
- Dear support
Qualifications
- Extensive knowledge of information technologies and systems.
- Ability to coordinate at multiple levels and provide great customer service.
- Taking ownership of all IT related issues.
- Exposure to technical writing.
- Hardware and software certification.
- A degree level of education in an IT discipline or have the equivalence in training, experience and exposure
- Recognized expert in a relevant specific specialism, e.g. technical infrastructure (networks, security), systems, databases, business area, specific development toolset
- Experience of successfully leading technical evaluations
- Experience of resolving technical issues, including those involving 3rd parties
