Technology Delivery Manager

Team and Position Summary

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The Application Delivery (Change) department is regarded as BCS domain experts, overseeing the enhancement, maintenance, and advanced troubleshooting of applications, ensuring its functionality, security, and performance in alignment with set standards.

The Technology Delivery Manager is responsible for ensuring the successful technical delivery of projects, managing risks, and driving the alignment of technical solutions with business goals. Through effective leadership, strategic decision-making, and transparent communication, the role is responsible to enable the team to meet delivery objectives while maintaining high standards of quality and performance.

Key Responsibilities

Leadership and Strategy

• Work alongside Change Lead to evaluate and prioritise technical change requests, ensuring alignment with business and regulatory requirements while managing feasibility and risk.
• Establish and enforce technical standards, processes, and best practices to ensure consistency across teams and projects.

Application Delivery Management

• Serve as a key point of contact in Technology and manage the end-to-end technical delivery of changes, ensuring that they are completed on time, within scope, and meet business requirements.
• Collaborate with L3 Application Change to define technical requirements and ensure solutions meet stakeholder needs and complies with enterprise design principles, security and control standards
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure smooth production cutover and adequate post implementation support.
• Proactively identify and mitigate risks or technical issues that could impact delivery timelines or quality.
• Partner with testers to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing.
• Manage level 3 support (after helpdesk and app support) and production issue bug fixes.

Reporting and Metrics

• Monitor and report on the progress of technical delivery, providing regular updates to Project Manager, Product Manager (for Industry Projects) and Change Lead and identifying potential delays or issues.
• Define and track key performance indicators (KPIs) to assess the effectiveness of technical delivery, such as code quality, deployment frequency, and incident resolution.
• Ensure proper tracking of technical risks and compliance status, escalating issues when necessary to Project Manager and Change Lead, ensuring mitigation strategies are in place.

Stakeholder Engagement and Communication

• Collaborate with Project and Product Managers to gather requirements, assess impacts, and prioritise initiatives to ensure alignment with business objectives.
• Communicate delivery progress, technical risks, and challenges to both technical and non-technical stakeholders in a clear and transparent manner.

Requirements

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. A Master's degree is a plus.
• At least 5 years of experience in IT delivery or project management
• Proven experience in delivering complex technical solutions, including managing software development lifecycles and change management.
• Experience working in regulated industries (e.g., banking, finance, payments) is preferred.

Skills and Knowledge

• Strong understanding of computer systems, cloud platforms, application architectures, and security/compliance in regulated environments.
• Familiarity with banking, finance, and payments industry trends, regulations, and compliance requirements is preferred.
• Expertise in Agile, Scrum, or DevOps methodologies, with hands-on experience managing projects using these frameworks.
• Familiarity with ITIL or similar frameworks for change, incident, and release management.

• Proficient in project management tools like Microsoft Project, Microsoft Visio, Jira, or Asana.

• Strong problem-solving and troubleshooting skills, with experience in root cause analysis and incident resolution.
• Strong project management skills with the ability to prioritise tasks, manage multiple projects, and meet deadline, particularly in a high-stakes environment with competing deadlines.
• Excellent communication skills to effectively manage stakeholder expectations and convey technical concepts to non-technical audiences.
• Ability to make informed decisions under pressure and effectively manage crisis situations