REQ14371 Technician (Open)
Position Summary
The Technician shall be responsible for helping to achieve on-going guest satisfaction and team goals through the maintenance/operations and upkeep of all assigned facilities within the property, consistency of power and water supplies, proper and continuous working condition of all facilities of the property.
Primary Responsibilities
- Provides service to both guests and our internal customers
- Provides accurate and correct information to guests about hotel and casino policies, services and amenities
- Responds to requests from guests for assistance and information about the local areas (e.g., directions, places to eat, etc.)
- Ensures the proper maintenance of all equipment and facilities within the company by diligently following the preventive maintenance program of the property
- Ensures he fully understands and follows the instructions of designated staff in operating and controlling plant and equipment
- Performs assigned monitoring and repair works on time to ensure guest satisfaction and convenience
- Responds appropriately to guest requests
- Communicate guest requests to immediate superior or to assigned position responsible immediately
- Performs routine inspection and works with preventive maintenance team while waiting for guests requests
- Shows flexibility in terms of one's schedule to ensure the smooth and efficient operation of the hotel as directed by the manager or immediate supervisor
- Abides to company policy on grooming standards
- Be a team player; help out fellow employees when possible
- Performs other reasonable duties assigned by his superior from time to time.
Qualifications
Experience
- Preferably 1-2 years of work experience from a 5-star hotel or large commercial building/shopping center in a similar capacity.
- Working knowledge on hotel maintenance operations is an advantage.
Education
- Vocational-related course or Degree is preferable but not a requirement.
Skills / Competencies
- Average to good English communication skills.
Other Attributes
- Good customer service orientation
- Team Player
