Overview
We are seeking a Technical Writer who will focus on transforming existing Standard Operating Procedures (SOPs) into clear, user‑friendly, and maintainable documentation. The goal is to standardize operational content, improve usability, and establish a sustainable framework for ongoing updates.
What You'll Do
- Review and analyze existing SOPs and related materials
- Conduct interviews with stakeholders and subject matter experts (SMEs)
- Develop documentation standards, templates, and style guidelines
- Rewrite and restructure SOPs into consistent, easy‑to‑follow formats
- Create supporting visuals such as process flows and diagrams
- Organize documentation into a logical repository structure (e.g., Confluence, SharePoint, Google Drive)
- Recommend governance processes for long‑term documentation maintenance
Requirements
- Proven experience in technical writing and documentation projects
- Strong ability to simplify complex processes into clear, structured content
- Familiarity with SOPs, process documentation, and governance frameworks
- Excellent communication and stakeholder engagement skills
- Experience with documentation tools (Confluence, SharePoint, Google Drive) preferred
Preferred
- Background in the insurance industry (US) is an advantage
Work Setup / Arrangements
- Open to working night shifts
- Hybrid schedule: 2 days per week onsite
- Willing to report onsite in Makati
