Technical Trainer

What success looks like in this role:

Delivers established and more complex training to meet the evolving needs of internal and/or external clients.

Owns effort for new tools, technologies, and products in scope.

From an internal perspective:

o Delivers training related to product, sales, desktop tools and technology systems, applications, client service, enterprise initiatives, etc.

o Provides feedback to learners to help with refinement of existing skills and the development of new skills.

From an external perspective:

o Assists clients with installation, adaptation and operation of Unisys products and applications.

o Adapts training to meet specific client requirements and effectively drive onboarding and adoption.

Tailors and adapts training real-time to meet participant needs and expectations.

Seeks out new and more effective training techniques, suggests, and leads enhancements to existing programs.

Accepts feedback to improve delivery style, methods and technique to ensure delivery of great training.

Key Qualifications:

• BA/BS degree and 2-4 years relevant experience OR equivalent combination of education and experience
• ITIL foundation certified: preferred