About the Role
The role involves facilitating and conducting instructor-led, face-to-face and online/virtual training classes, while also documenting and maintaining industry standards for technical training.
Responsibilities
- Facilitates and conducts instructor-led, face-to-face and online/virtual training classes.
- Document and maintain industry standards for technical training.
- Upskill Training Staff.
- Produce training reports on a weekly, monthly, and quarterly basis. Reports will be designed and created according to the needs of the requestor.
- Create training documentation, such as job aides, handouts, presentations, LMS and Web Training pages, videos, WBT Courses based.
- Flexibility with schedule to ensure availability for meetings, and any special project.
- Involved in the recruitment process.
- Identify the training evaluation's purpose.
- Measure training effectiveness.
- Develop technical training strategies.
- Establish training criteria and grading scales.
- Identify the learning needs, goals, and objectives. Understand the audience and their existing knowledge and skills.
- Follows up with New-Hires on a weekly and monthly basis and provide recommendations to the Managers and Supervisors on the status of the New-Hires. This includes verifying ticket accuracy, proper resolution, etc.
- Plan the learning objectives, assessment tools, content, and delivery methods. Create a detailed blueprint for the training program.
- Shared responsibility for research of the content on the Knowledge Management tool. This is the sole source of information that the stakeholders, and partners, utilize to help internal Albertsons Customers (retail and backstage personnel).
- Serve as second-level resource (SME) for the stakeholders, partners, and customers for the more difficult questions and problems.
- Create and assemble the content and learning materials based on the design plan. This includes writing, designing, and producing the training materials.
- Develops curriculum and utilizes training needs analysis and instructional design for different training needs. (Project, Third Party, Up-skill etc.)
- Deliver the training to the target audience. This phase involves scheduling, logistics, and actual delivery of the training.
- Assess the effectiveness of the training program. This includes both formative evaluation (ongoing feedback during the process) and summative evaluation (final assessment after the training is completed).
- Provide management with performance-based training evaluations.
- Performs other work duties as assigned.
