Technical Team Lead – PH
Department: Service Delivery
Reports to: Service Delivery Manager
Job Summary
Leads a team of Managed Services Engineers and ensures high-quality IT support delivery to onshore clients. This is a hands-on leadership role combining technical troubleshooting, team management, and service delivery oversight.
Qualifications
- 8+ years IT / Managed Services experience
- At least 4 years in MSP environment
- Minimum 2 years as Team Lead / Tech Lead
- Strong experience in Desktop, Servers, Networking, Active Directory, O365, VMware
- Experience supporting onshore clients (US, UK, AU, etc.)
- Good communication and leadership skills
- Able to manage workload and meet deadlines
- Amenable to work onsite (BGC), AND nightshift/EST.
Key Responsibilities
- Lead and support a team of 10+ engineers (L1–L3)
- Assign and manage daily workload
- Handle escalations and complex technical issues
- Ensure SLA targets are met
- Coach and develop team members
- Conduct regular performance reviews
- Communicate with clients on service updates and issues
- Improve processes and support service delivery
- Assist in resolving technical problems when needed
- Support ongoing projects and operational requirements
Technical Skills
- MSP experience (Helpdesk / NOC / SOC)
- Experience with tools like ConnectWise, Kaseya, Datto, or similar
- Strong knowledge of Windows / Active Directory / O365 / VMware
- Experience with Azure or AWS
- Networking and IT infrastructure support
Benefits
• HMO coverage effective Day 1 of employment + 1 dependent
• Pet Insurance
• Life Insurance
• Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG)
• Annual Performance Review and Bonus
• 13th Month Pay
• Free meals, coffee, and snacks
