Technical Support Sr. Representative-Premiere Account

Description:

Duties and Responsibilities:

Qualifications:
Excellent Communication Skills
Understanding of support policies and procedural guidelines.
Strong organizational skills
Ability to deal professionally with irate customers.
Up-selling / Selling of parts / products to customers based from what they need as part of issue resolution.
Applicants must be wiiling to work rotating shifts (graveyard or day shift)
Applicants must be willing to work in Eastwood, Libis, Quezon City

Requirements:

Minimum of 1 year call center experience with at least 6 months in handling a technical account (hardware or any computer-related troubleshooting)

Mainstream DOS and Windows Applications

PC Hardware for Desktop and portable systems

Microsoft Operating Systems

Peripheral Subsystems including the following (Multimedia, Scanners, Printers/Laser Printers, TBU, etc)

Skills:
Analytical, Good Communication (listening, verbal, written), Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility