Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive.
About The Role
We're a growing camper van rental business helping travelers explore the best of New Zealand. As an Operations & Customer Support Specialist, you'll play a key role in ensuring every trip runs smoothly—from the moment a booking is made until the camper van is returned.
You'll manage reservations, coordinate with vendors, support customers throughout their journeys, and solve problems as they arise. This is a fast-paced role suited to someone who is proactive, highly organized, customer-focused, and comfortable making decisions independently.
What You'll Be Responsible For
Reservations & Booking Management
- Review and confirm booking details.
- Send payment links, agreements, and other required documents.
- Manage booking amendments, upgrades, cancellations, and last-minute requests.
- Follow up on incomplete or stalled bookings.
Fleet & Vendor Coordination
- Coordinate with mechanics, cleaners, shuttle operators, and other service providers.
- Monitor vehicle availability and readiness.
- Arrange repairs and maintenance while keeping fleet records updated.
- Ensure all pre-hire and drop-off requirements are completed.
Customer Support
- Assist customers with pick-up and drop-off arrangements.
- Provide prompt support for roadside and vehicle-related issues.
- Investigate and resolve fuel, damage, and service-related concerns.
- Maintain accurate customer records and documentation.
Administration & Process Improvement
- Monitor and update internal systems and records.
- Identify and report system or process issues.
- Collaborate with the wider team to improve the customer experience.
What We're Looking For
- A strong sense of ownership and accountability.
- A proactive, solutions-focused approach to problem-solving.
- Excellent verbal and written English communication skills.
- The ability to remain calm and make sound decisions under pressure.
- Strong organisational skills and attention to detail.
- Confidence working independently in a remote environment.
- Willingness to work a rotating schedule aligned with New Zealand business hours.
Nice to Have
- Experience in travel, tourism, hospitality, vehicle rental, or customer service operations.
- Experience using booking systems, CRM platforms, or similar tools.
- Experience coordinating with external vendors and service providers.
- A genuine interest in travel and creating memorable customer experiences.
Additional Notes:
- Work Setup: Home-based (minimum internet speed of 50 Mbps required)
- Schedule: Monday-Sunday; Shifting schedule between 4:00 AM-12:30 PM or 9:30 AM-6:00 PM (Manila Time)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
