Technical Support Specialist

Job Roles and Responsibilities

Deliverables

• Assists the PMO team in creating and maintaining project dashboards, monitoring project plans, timelines and costs, and makes timely callouts.
• Coordinates project management activities with internal resources and third-party vendors related to domain specific tasks.
• Assists in the creation and maintenance of domain level and rolled up project documentation and reports
• Provides logistics and administrative support as needed
• Assists the Project Delivery team in strategizing integrated assessment of build programs
• Transforms project data to a usable report for the project delivery team
• Attends project-related meeting ceremonies and critical site activities.
• Vendor Management and Vendor Resource Tracking
• Provide timely updates and project reports as needed.
• Identifying and sorting of SOW based on region/squad/teams/vendors, etc
• Reports in the format required by Client such as but not limited to:

1. Project Dashboards
2. Status Reports
3. Post activity reports
4. Completion reports
5. Progress reports
6. Deviation Analysis
7. Build Fault Ticket Closure
8. Rolling Forecast/Build Planning
9. PCR Monitoring

10. TRFS/CRFS, Milestone Tracking and Handover to Ops

11. Master Data Base Consolidation, proper gating and review of completeness of data

12. Build Handover to Ops report

• Transforms project data to usable report
• Helps facilitate risk mitigation and issue resolution relative to budget, inventory and PR/PO.
• Consolidates and analyzes rollout and project updates to effectively monitor initiatives under his/her specific portfolio.
• Analyzes and provides summaries for portfolio performance metrics.
• Monitors end-to-end compliance of projects against established portfolio roadmap.
• Supports the Portfolio Manager in critical portfolio meetings and cadences.
• Participates in projects Post Implementation Reviews (PIR's) to determine wins, lessons learned and key improvements.
• Portfolio Management - Understands project management principles and have basic understanding of the nine knowledge areas

ADHOC

• Any related BAU tasks that the Project Lead/Team Lead requires

Job Qualifications

1. A bachelor's degree in Engineering/project management, or a similar field.
2. A minimum of 1-year experience as a PMO analyst / similar role in the Telecommunications field.
3. Ability to analyze a range of complex data and make decisions based on analytical findings.
4. Strong coordination, administration abilities and keen to details
5. Proficient in Microsoft Office & Google tools with experience in vendor/subcon management.
6. With experience in validation, and review of complex data.
7. Good critical thinking and problem-solving skills.
8. Solid communication and interpersonal skills.
9. Team Player - with experience in generating dashboards based on data on hand