Technical Support Specialist: Fiber & Network Helpdesk

Universal Access and Systems Solutions Inc. is seeking a Technical Support Representative in Pampanga to provide excellent customer service via phone, email, or chat. Duties include handling inbound calls, using various tools, and resolving issues from start to finish.

The role requires good English communication, basic fiber optics and network troubleshooting knowledge, and a customer-focused mindset. Prior BPO experience is a plus.