Details:

• Position: Technical Support Specialist (Digital Marketing)
• Employment: Direct and Full-time
• Location: Bridgetowne, Pasig City
• Setup: Full-onsite
• Shift: Night Shift

About the role:

We are seeking highly motivated and dedicated Helpdesk Support Specialist (Ticketing) to join our financial/travel/insurance/telco/sales clients. As a Clinical Appeals Specialist, you will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.

Qualifications:

• Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
• 0–2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Strong understanding of digital advertising concepts and familiarity with TikTok Ads, Meta Ads, or Google Ads.
• Excellent written and verbal English communication skills; multilingual proficiency is a plus.
• Experience handling billing, payment, or compliance-related queries preferred.
• Proficient with ticketing and CRM systems; ability to multitask across multiple live interactions.
• Customer-centric, detail-oriented, and comfortable working under defined KPIs and performance targets.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and dynamic team environment
• Continuous training to enhance your skills

If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply!