Technical Support Specialist

Job Overview

We are seeking a customer-focused Receptionist/Intake Specialist to handle inbound calls, answer repair inquiries, and convert leads into walk-in appointments. The ideal candidate has strong communication and sales skills, excellent organization, and the ability to manage calls, texts, chats, and social media messages.

Schedule:

• Full-time position, 40 hours per week
• Monday to Friday, 10:00 AM – 7:00 PM Eastern Standard Time with an hour unpaid break

Responsibilities:

• Answer high-volume inbound phone calls and provide a professional first point of contact for customers
• Convert phone inquiries into walk-in appointments by effectively communicating service offerings and value
• Address customer questions regarding device repairs with clear, non-technical language
• Manage and respond to incoming text messages and chat inquiries as the role expands
• Monitor and respond to social media messages on platforms such as Instagram and Facebook Messenger
• Maintain accurate records of customer inquiries and appointment details

Requirements:

• Previous experience in a receptionist, customer service, or intake role
• Strong verbal communication skills with the ability to explain technical concepts in a customer-friendly manner
• Sales-oriented mindset with a proven ability to convert inquiries into action
• High level of attention to detail and organizational skills
• Ability to work independently and manage multiple communication channels
• Familiarity with electronic devices and common repair issues is a plus

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.