Technical Support Representative (Zoom)

Job Qualifications

• 4 to 5 years of relevant experience producing virtual events using Zoom Webinars and Zoom Meetings.
• Experience troubleshooting and hosting using Zoom platform
• Strong technical aptitude with the ability to troubleshoot live event issues quickly and effectively.
• Excellent verbal and written communication skills.
• Professional demeanor with the confidence to interact with senior executives and clients.
• Exceptional organizational skills and attention to detail.

Job Description

• Produce and execute virtual events using Zoom Webinars, Zoom Meetings, and ON24
• Configure event platforms, manage event logistics, and conduct technical rehearsals with presenters and stakeholders.
• Provide live production support during virtual events, including monitoring attendee experience and troubleshooting technical issues in real time.
• Coordinate with internal teams and client stakeholders to ensure successful event delivery.
• Manage post-event activities, including recording distribution, reporting, and asset delivery.
• Perform basic in-house video editing for post-event recordings and content (preferred but not required).
• Maintain a professional, polished experience for presenters and attendees while ensuring events run smoothly and efficiently.
• Adapt to changing priorities and event schedules while maintaining a high level of service and responsivenes