We are looking for an experienced Technical Support Specialist to join our growing team!
In this role, you will support customers by troubleshooting technical and product-related issues, guiding them through integrations and platform workflows, and ensuring a smooth customer experience throughout the resolution process.
What You'll Do
- Provide technical support to customers using Circus's platform, including product navigation, payment provider integrations, data uploads, and other platform-related processes while meeting SLA targets
- Troubleshoot connection, integration, and system-related issues using internal and external tools
- Investigate customer-reported issues, identify root causes, and provide timely resolutions
- Deliver a positive customer experience by communicating clearly and professionally throughout the support process
- Collaborate with internal teams, including Engineering and Product, to resolve more complex technical issues
- Become a subject matter expert on Justt's products, services, and workflows
- Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions within the ticketing system
- Escalate bugs or unresolved issues to the appropriate internal teams when necessary
What We're Looking For
- At least 2 years of experience in Technical Support or Product Support
- Strong troubleshooting and problem-solving skills with the ability to analyze technical issues effectively
- Excellent written and verbal English communication skills
- Experience working with technical tools, databases, dashboards, or monitoring systems
- Ability to manage multiple priorities and stay organized in a fast-paced environment
- Strong customer-facing and stakeholder management skills
- Quick learner with a proactive and solution-oriented mindset
