Technical Support Representative | Urgent-Hiring in Bridgetowne, Quezon City

Hiring for Technical Support Representatives to join a streaming account!

HGS Offers:

• Competitive Salary Package
• 20% Night differential
• Retirement Package
• Medical and Life Insurance

Minimum Qualifications:

• Education: At least Senior High School graduate with
• Work experience: Minimum of 1 year technical support account experience
• Analytical and problem-solving skills
• Proficient in MS Office and Internet browsing
• Ability to multi-task, organize, and prioritize work
• Amenable to work onsite in Bridgetowne, Quezon City, in shifting schedule, weekends and holidays

Position Summary:

• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS policies and procedures and maintain a positive attitude in support of HGS Commitment to Excellence.
• Performs other duties as assigned.

#TeamHGS #Recruitment #HGSPhilippines #MovingOnStronger #Careersph #BPO #BPOJobs #TechSupport