Technical Support Representative

Job Overview

The

Technical Support Representative

is responsible for providing excellent customer service by addressing complaints and inquiries through phone, email, or chat.

Location

Pampanga

Responsibilities

Handle inbound customer service calls

Interfacing with various tools and systems as required.

Effectively resolve customer questions through call or chat in a considerate and timely manner.

Provide information about products and services

Review and select standard responses for answers or solution

Review or make changes to customer accounts

Take ownership of technical issues and customer's problem from the beginning to end.

Compose thoughtful, personalized responses to a variety of customer requests.

Qualifications

At least Senior High School Graduate or College Undergraduate

With or without call center experience

Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.

Average written and verbal English proficiency.

Has analytical troubleshooting skills

Basic knowledge in Fiber Optics Technology.

Knowledge in Basic Network troubleshooting.

Basic knowledge about the Internet

Experienced in a BPO is a plus.