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Technical Support Representative

TTEC Customer Care Management Philippines Inc
2-5 Years
PHP 1 - 1 per month
Cebu City
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  • Posted 10 days ago
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Job Description

Description

We are seeking a highly skilled Technical Support Representative with 2-5 years of experience to provide technical assistance to our customers. The successful candidate will have a proven track record of delivering outstanding customer service and resolving complex technical issues.

Responsibilities

  • Provide technical support to customers via phone, email, or chat.
  • Diagnose and troubleshoot technical issues reported by customers and provide timely solutions.
  • Escalate complex issues to the appropriate level of support.
  • Collaborate with other members of the support team and cross-functional departments to resolve customer issues.
  • Maintain accurate records of customer interactions and technical issues.
  • Stay up-to-date with product knowledge and technical skills to provide exceptional customer support.

Skills and Qualifications

  • Minimum of 2-5 years of experience in technical support.
  • Strong technical skills with the ability to diagnose and troubleshoot technical issues.
  • Excellent communication skills with the ability to explain technical concepts to non-technical customers.
  • Experience with customer service and support tools such as Zendesk, Freshdesk, or Salesforce.
  • Ability to work independently and within a team environment.
  • Strong problem-solving skills with the ability to think creatively to resolve complex technical issues.
  • Bachelor's degree in Computer Science, Information Technology or a related field.

About Company

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job ID: 104896405

Last Updated: 11-08-2026 09:56:20 AM
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