Technical Support Representative
Technical Support Representative
tri-unity talent sourcing & hr management services12-14 Years
Early Applicant
- Posted a month ago
- Be among the first 10 applicants
Job Description
- Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation.
- Assist in maintaining and organizing databases, project files, and system records.
- Coordinate with cross-functional teams to track the progress of technical projects and tasks.
- Prepare and manage purchase requisitions, inventory records, and equipment logs.
- Monitor support tickets, track issue resolution progress, and escalate as necessary.
- Perform basic troubleshooting and coordinate with IT for resolutions of technical issues.
- Create and update user manuals, technical guides, and internal SOPs.
- Ensure compliance with company standards and data accuracy across all documents and reports.
- Assist in onboarding new technical staff by preparing system access, tools, and initial documentation.
- Provide support in quality assurance processes and audits when needed.
- Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field.
- Proven experience in an administrative or technical support role (at least 12 years preferred).
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with project management and ticketing tools (e.g., Jira, Trello, Zendesk) is a plus.
- Basic understanding of IT systems and technical workflows.
- Strong attention to detail, organizational skills, and the ability to multitask.
- Excellent verbal and written communication skills.
- Able to work independently as well as part of a team.
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