At Transcosmos, our mission is to leverage customer insights to always be clients most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally.
Connected Team - We are ONE
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page
Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture.
Responsibilities
- Provide technical support to customers for international home appliances.
- Resolve customer inquiries via phone, email, or chat in a timely manner.
- Diagnose and troubleshoot technical issues related to products.
Job Requirements
- Accepting SHS graduates (new curriculum) and at least college-level (old curriculum)
- At least 6 months of experience as a Customer Service or Technical Support Representative in a BPO setting.
- Must have experience handling blended support accounts (voice and non-voice)
- Strong English communication skills both verbal and written
- Willing to work flexible hours, including weekends and local public holidays, as required
- Must be amenable to work on-site in McKinley, Taguig City
