Technical Support Representative

training and marketing professionals inc.

Philippines

3-5 Years

Save

Posted 2 days ago
Be among the first 10 applicants

Early Applicant

Job Description

Day to day administration of our ServiceNow ticketing system for colleague and innovation requests
Updates to our SharePoint sites, dashboards, calendars, and reports used for colleague engagement.
This role is required to provide support in other global time zones.
ServiceNow Front-End Administration and Triage
User management of ServiceNow environment.
Interface with our Digital team when technical assistance is required.
Ability to provide Subject Matter Expertise.
Collect and report on metrics and usage data.
SharePoint Site Development and Maintenance
Utilizing Pfizers tools, manage existing dashboards that may include data connectors and feed downstream reports.
Design and develop a Launch Calendar utilizing the SharePoint and Power Platforms as necessary.
Bachelors degree or higher, with at least 3 years relevant experience.
Proficiency with building Microsoft SharePoint sites and familiarity with Microsoft Power Platform, including BI and Automate.
End-user familiarity with ServiceNow or similar enterprise ticketing and workflow platforms.
General knowledge of software development and relational data.
Data analysis skills to identify business insights and trends.
Ability to gather requirements for the development of various tools.
Available for the majority of US East Coast working hours.
High technical aptitude and short learning curve on new technologies.
Direct customer service focus, assisting teams real-time and hands-on with issues.
Excellent written and verbal communication skills.
Experience in preparing and delivering creative and targeted presentations.