Technical Support Representative

Job Title: Technical Support Representative III

Job Description:

We are seeking a dedicated and skilled Technical Support Representative III to join our team. In this role, you will provide exceptional support for cloud computing, productivity, and collaboration tools, including software and products developed by leading technology providers. Your primary responsibility will involve managing and resolving issues related to the admin console for cloud-based productivity suites.

Key Responsibilities:

• Provide technical support and troubleshooting assistance for cloud-based productivity and collaboration tools.
• Manage and resolve issues related to the admin console for cloud services.
• Deliver excellent customer service by understanding client needs and providing effective solutions.
• Document and track support cases to ensure timely resolution and follow-up.

Requirements:

• Completed at least 2 years of college education in any course.
• Minimum of 2 years of technical experience in a BPO or similar environment (preferred but not mandatory).
• Strong soft skills with a customer-oriented mindset.
• Excellent analytical skills to diagnose and resolve technical issues.
• English proficiency level: CEFR B2 or equivalent.

Join our team and leverage your technical expertise to support innovative cloud solutions and enhance customer satisfaction.