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Technical Support Representative Service Desk Support

metacom careers
1-3 Years
Taguig, Philippines
  • Posted 4 hours ago
  • Be among the first 10 applicants

Job Description

Description

  • Provide exceptional technical support to end-users via phone, email, or chat.
  • Diagnose and troubleshoot software and hardware issues to ensure quick resolution.
  • Document support requests and resolutions in the ticketing system.
  • Collaborate with senior technical staff to escalate complex issues when necessary.
  • Maintain knowledge of industry trends and technological advancements to provide relevant solutions.

Requirements

  • Educational Qualifications: Bachelors degree in Computer Science or a related field
  • Experience Level: 18 months years of experience in technical support or service desk roles
  • Skills and Competencies: Proficient in Service Desk operations and technical support methodologies
  • Qualities and Traits: Strong problem-solving skills and effective communication abilities
  • Responsibilities and Duties: Ability to work under pressure and handle multiple tasks simultaneously
  • Working Conditions: Typically office-based with occasional remote support

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technical Support
Employment Type:
Full time

About Company

Job ID: 151879179

Last Updated: 02-08-2026 07:15:16 PM
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