To provide CIRIUM customers with a high level of customer services responding to all enquires received via live chat and or email
To provide first level contact and convey solutions to CIRIUM Customers through troubleshooting intermediate product issues
Manage and handle both inbound telephone calls and emails for the CIRIUM Customer Service queue both on technical aspect and product inquiries while managing high level of customer care
Manage and maintain helpdesk ticket tracking software used Update customer data and produce activity reports, ensuring proper recording, documentation and closure
Follow up with customers, provide feedback and see problems through to resolution
Work alongside colleagues in the Americas and EMEA/APAC Client Services teams
Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed
Recommended workflow modifications or improvement as deemed necessary to improve processes
Qualifications
Bachelor's degree holder in any field
At least completed 2nd year college (with no back subjects or incomplete units) but should have relevant experience
Minimum of 2 years Customer Support Experience (customer service/technical support experience)
Aviation background is preferred
Excellent Communication Skills
Demonstrated knowledge and proficiency in Microsoft office applications
Knowledge in salesforce, JIRA, Confluence is a plus
No attendance/proximity issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
