Technical Support Representative

RELX

1-3 Years

Philippines, Western Visayas, Iloilo

Early Applicant

Posted a month ago

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Job Description

Responsibilities

Installation, training and providing technical support to multiple level end users in diverse technical areas
Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.
Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.
Strong customer focus including multiple internet browsers packages
Assist customers with training of product and services ordering, interpretation and site navigation.
Provide hardware configuration analysis, diagnostics, troubleshooting and support.
Effectively troubleshoot and resolve web-based applications including browser configuration.
Research order requests to ensure timely delivery to our customers.
Contact customers to respond to inquiries, status and escalation outcome.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (Salesforce).
Perform other duties as assigned.

Qualifications

Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
1 year customer service in technical contact center environment or equivalent training (2 years preferred)
Internet Connectivity Customer Service is a plus.
Background of the US Insurance industry preferred.
Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
Must have the ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
Excellent written and verbal communication.
Excellent customer service skills.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Excellent in multi-tasking.
No attendance issues.
Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.

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